Total Quality Management and Institutional Effectiveness: A Survey of Private Colleges of Education in Kwara State, Nigeria
DOI:
https://doi.org/10.30631/ijer.v8i1.249Keywords:
Institutional Effectiveness, Quality Internal-External Appraisal, Quality-Orientated Leadership, Quality Organizational Development, Quality Student-Oriented FocusAbstract
This quantitative study inquired into the association between total quality management and institutional effectiveness of private colleges of education in Kwara State, Nigeria. The study was explanatory and correlational in nature. A sample of 736 study participants was sampled with multi-stage sampling procedure. Validated and trial tested instrument (r = .856) titled: “Total Quality Management and Institutional Effectiveness Questionnaire Index” (TQMIEQI) was used for data collection. Mean scores and linear regression analysis were appropriately applied in analyzing the three research questions raised for the study. Findings revealed that private COEDs practiced TQM to a moderate extent (CM = 3.02), while their level of effectiveness was also moderate (CM = 3.15). Findings further proved that, TQM sub-scales of quality organizational development (β = .380, P <0.05), internal-external appraisal (β = .358, P <0.05) and student-oriented focus (β = .338, P <0.05) were positively related to IE, even as quality-orientated leadership (β = -.081, P <0.05) had significant but negative correlation with IE. The study concluded that, if private COEDs aspire to attain high level effectiveness, all the four studied TQM sib-scales must be highly adopted and practiced.
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References
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Alzeaideen, K. (2019). The Effect of Total Quality Management on University Performance in Jordan. International Journal of Financial Research, 10 (6), 283 – 297. https://doi.org/10.5430/ijfr.v10n6p283
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Ejionueme, L.K. & Oyoyo, A.N. (2015). Application of total quality management (TQM) in secondary school administration in Umuahia Education Zone. Journal of Education and Practice, 6 (27), 102-11.
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Gomes, T. & Panchoo, S. (2017). TQM in Private Secondary Education in Mauritius. International Journal of Innovation and Research in Educational Sciences. 4 (4), 421 – 432.
Grdzelidze, T. G. (2021). Measuring and improving institutional effectiveness and establishing quality culture at universities through rigorous data collection and weighted indicators (Case of Georgia, Tbilisi State University), INTED2021 Proceedings, pp. 154-163.
Hickman, L. & Mesut, A. (2017). Stakeholder Theory: Implications for Total Quality Management in Higher Education. In Fourth International Conference on Lean Six Sigma for Higher Education, May 25– 26, 105–109. West Lafayette, IN: Purdue University.
International Organization for Migration (2014). Promoting Better Management of Migration in Nigeria: needs assessment in the Nigerian education sector. Abuja, Nigeria: International Organization for Migration
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Jimoh, K.I. (2019). Training, job commitment and effectiveness of non-academic staff in colleges of education in North-central, Nigeria [Ph.D thesis]. University of Ilorin, Ilorin, Nigeria.
John, I.J. (2012). Role of total quality management in the academic performance of students in secondary schools in Murang’a East District, Murang’a County, Kenya [Unpublished M.Ed thesis]. Mount Kenya University, Kenya.
Johnson, B., Atunde, M.O. & Olaniyi, K.A. (2020). Strategies for improving the quality of education in contemporary Nigeria. Journal of Education, Science, Vocational and Language Research, 3 (1), 272 – 285.
Kaur, S. & Batra, R. (2019). Assessing Faculty Perception towards Total Quality Management of Education Sector In Punjab. International Journal of Recent Technology and Engineering (IJRTE), 8 (3), 7832 – 7843. DOI:10.35940/ijrte.C6034.098319
Kistiani, D.P. & Permana, J. (2019). The Importance of Application Total Quality Management at Higher Education. Advances in Social Science, Education and Humanities Research, volume 400, 177 – 180.
Kreitner, R. & Kinicky, A. (2011). Organisational behaviour. New York: McGraw-Hill.
Leavy, P. (2017). Quantitative, qualitative, mixed methods, arts-based, and community-based participatory research approaches. New York, NY: The Guilford Press
Lussier, R. N. & Achua, C. F. (2015). Leadership: theory, application and skill development. (5th ed.). Minnesota: Thomson South-Western.
Mahamda, M.K. (2019). Implementation of Total Quality Management(TQM) in Palestinian higher education institutions (Birzeit University, An- Najah National University, Al-Quds University) and its relationship to the institutions’ performance. IOSR Journal of Business and Management (IOSR-JBM), 21 (7), 65-82. DOI: 10.9790/487X-2107046582
Migide, E.S. (2018). Total quality management practices on performance of selected private universities in Nairobi City County, Kenya [MBA Thesis]. Kenyatta University, Kenya.
Milenkovska, B. & Novkovska, B. (2019). How to Build Total Quality Management System for Higher Education in a Small Country. UTMS Journal of Economics 10 (2): 227–235.
Mohammed H.J. (2013). Impact degree of the total quality management on the public schools effectiveness in the governorate of Jarash as viewed by the educational supervisors. European Scientific Journal. 9 (4), 180- 193.
Msallam, A.A., Al hila, A.A., Abu Naser, S.S. & Al Shobaki, M.J. (2020). The Reality of Achieving the Requirements of Total Quality Management in University Colleges. International Journal of Academic Management Science Research (IJAMSR), 4 (8), 67-90.
Mubaslat, M.M. & Al-Tarawneh, H.A. (2011). The Implementation of Total Quality Management (TQM) On the Higher Educational Sector in Jordan. International Journal of Industrial Marketing, 1 (1), 1 – 10.
Muhammad, A. & Rashid, Z. (2014). Impact of TQM on teacher’s motivation: Evidence from Pakistan. Information and Knowledge Management, 4 (11), 113- 120.
Mumuni, B.Y. & Gabriel K.A. (2017). Total Quality Management (TQM): A Continuous Improvement Framework for Boosting Higher Education in Ghana. International Journal of Education and Evaluation, 3 (11), 112 – 131.
Murad, A. & Rajesh, K.S. (2010). Implementation of total quality management in higher education. Asian Journal of Business Management 2(1), 9-16
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Njoku, I. C. (2020). Crisis management strategies and organizational effectiveness of colleges of education in South-eastern Nigeria [PhD Thesis]. University of Ilorin, Nigeria
Northouse, P. G. (2016). Leadership: Theory and practice (5th Ed.). Thousand Oaks, CA: Sage.
Nwankwo, J. (2014). Management in education: Modern approaches in education management. Ibadan: Giraffe Books.
Oduwaiye, R.O., Sofoluwe, A.O. & Kayode, D.J. (2012). Total quality management and students’ academic performance in Ilorin metropolis secondary schools, Nigeria. Asian Journal of Management Sciences and Education, 1 (1), 141-152.
Ogunode, N.J., Jegede, D. & Abubakar, M. (2021). Problems Facing Academic Staff of Nigerian Universities and the Way Forward. International Journal on Integrated Education, 4 (1), 230 – 241.
Ogunnaike, O.O., Borishade, T.T., Adeniyi, S. & Ezeugwa I.C. (2014). An empirical analysis of total quality management and perceived corporate image in higher education management. European Scientific Journal, 10 (22), 236 – 250.
Oladimeji, R.M., Atunde, M.O., Abdulraheem, J.W., Medupin, J.A. Tijani, A.A., Oladejobi, J.O., Rilwan, A.A. & Jesuwaye, O.D.I (2021). Assessment of employment conditions in the library workplace: A comparative study of public and private universities in Kwara State, Nigeria. AU-eJournal of Interdisciplinary Research (AU-eJIR), 6 (2), 58 – 69. http://www.assumptionjournal.au.edu/index.php/eJIR
Rakesh, C. & Shabarisha, N. (2013). The impact of total quality management on banks and workers performance: a case study. International Journal of Research in Commerce & Management, 4 (9), 128 – 131.
Samanhyia, S., Arhin-Larbi, L., Adusei, C. & Donbesuur, F. (2014). Assessing the educational quality gap in Ghana evidence from the Ashanti region. International Journal of Economics, Commerce and Management, 2 (11), 1-15.
Todorut, A.V. (2013). The need of Total Quality Management in higher education. Procedia - Social and Behavioral Sciences, 83, 1105 – 1110.
Qassim, U. (2017). The Implementation of TQM in Higher Education Institutions in Saudi Arabia: Marketing Prospective. Global Journal of Management and Business Research: A Administration and Management, 17 (1), 1 – 9.
Ravindran, N. & Kamaravel, R.K. (2016). Total quality management in education: Prospects, issues and challenges. Shanlax International Journal of Education, 4 (2), 58 - 65
Sanz, R. (2018). Education and migration: An assessment of the types and range of IOM’s education and vocational training projects. Geneva, Switzerland: International Organization for Migration
Van Bouwel, L., & Veugelers, R. (2013). The determinants of student mobility in Europe: The quality dimension. European Journal of Higher Education, 3(2), 172–190.https://doi.org/10.1080/21568235.2013.772345Yaro
Zubair, S.S. (2013). Total Quality Management in Public Sector Higher Education Institutions. Journal of Business & Economics, 5 (1), 24-55
Abd El-Moneim A. E. & Al-Raoush, A.T. (2015). The impact of applying total quality management principles on the overall hospital effectiveness: An empirical study on the HCAC accredited governmental hospitals in Jordan. European Scientific Journal, 11 (10).
Abdul-Razak, T., Bawa, M.W. & Abdul-Razak, A. (2014). Assessment of the effects of total quality management on school performance in the Chereponi Education Directorate. International Journal of Interdisciplinary and Multidisciplinary Studies, 1 (5), 294-308.
AbdulSalam, A. & Al-Salim, A. (2018). Total Quality Management: Its Impact on the Performance of Educational Institutions. International Journal of Scientific and Research Publications, 8 (8), 239 - 247. http://dx.doi.org/10.29322/IJSRP.8.8.2018.p8029
Adebola, D.E. (2020). Impact of total quality management practices on academic staff performance in selected universities in north-central, Nigeria [Ph.D. thesis]. University of Ilorin, Ilorin. Nigeria.
Adeoye, M.A. (2019). Appraisal of the Application of Total quality Management in Secondary School Administration in Ilorin West Education Zone [M.ED thesis]. National Open University of Nigeria, Abuja.
Ahmad, M., Abu, M., Almahyra, M. & Abdelkareem, W. (2013). The Total Quality Management in the Jordanian Universities. European Journal of Business and Management, 5 (9), 1 – 13.
Akbar, M.A., Ali, M.H. & Alam, S.S. (2019). Total Quality Management System in an Education Environment: The Case of a Private University in Bahrain. Journal of Reviews on Global Economics, 2019, 8, 717-729 717
Alnaweigah, A.B. (2013). Total quality management role in organizational change and development - Case Study: Taif University. International Journal of Business Administration, 4 (4), 55-67.
Alzeaideen, K. (2019). The Effect of Total Quality Management on University Performance in Jordan. International Journal of Financial Research, 10 (6), 283 – 297. https://doi.org/10.5430/ijfr.v10n6p283
Aminu (2013). Human resource management. Kano: Benchmark Publishers Limited. ISBN: 978-188-227-1
Avila, L.B. (2018). Total Quality Management (TQM) Practices of School Administrators in Relation to School Performance among Teacher Education Institutions in the Province of Quezon. In 4th International Research Conference on Higher Education, KnE Social Sciences, pages 879–890. DOI 10.18502/kss.v3i6.2426
Azhar, I. (2018). The implementation of total quality management in fostering Islamic higher education. Madinah: Jurnal Studi Islam, 5 (1), 1 – 29.
Aziz, S., Mahmood. M. & Bano, S. (2018). Total Quality Management: A Frame Work for Higher Education Institution. Journal of Research in Social Sciences, 6 (1), 124 – 136.
Barone, A. (2022, August 16). What is to total quality management (TQM), and why is it important? Investopedia. Available online at: https://www.investopedia.com/terms/ t/total-quality-management-tqm.asp
Bibi, H., Waheed, A. & Shehzadi, K. (2021). Total Quality Management Implementation and Performance of Public Sector Universities in Pakistan. Pakistan Social Sciences Review, 5 (2), 309-319.
Cabacang, G.S. (2021). Quality is Never an Accident: A Survey on the Total Quality-Management Practices amongst Selected Higher Education Institutions in the Philippines. International Journal of Learning, Teaching and Educational Research, Vol. 20, No. 10, pp. 23-41, October 2021 https://doi.org/10.26803/ijlter.20.10.2
Chuktu, O. (2021). Total Quality Management (TQM) Practices and Institutional Effectiveness of Secondary Schools in Cross River State, Nigeria. European Journal of Scientific Research, 158 (4), 288 – 298. http://www. europeanjournalofscientificresearch.com
Creswell, J.W. (2014). Research design: Qualitative, quantitative, and mixed methods approaches (4th ed.). Thousand Oaks, California: SAGE Publications, Inc.
Creswell, J. W. & Creswell, J. D. (2018). Research design: qualitative, quantitative, and mixed methods approaches (5th ed.). Thousand Oaks, CA: Sage.
Ejionueme, L.K. & Oyoyo, A.N. (2015). Application of total quality management (TQM) in secondary school administration in Umuahia Education Zone. Journal of Education and Practice, 6 (27), 102-11.
Eshun, S. (2012). Assessing the impact of quality management on staff performance at Ghana senior high school [Unpublished M.B.A. thesis]. Institute Of Distance Learning, Kwame Nkrumah University of Science and Technology.
Federal Republic of Nigeria (2013). National policy on education. Abuja: NERDC
Godwin, L.S., Adeniran, P.O. & Jamogha, O. (2020). Influence of staff training and development on employee performance in selected university libraries in South-West, Nigeria. International Journal of Library and Information Science Studies, 6 (3), 25-38
Gomes, T. & Panchoo, S. (2017). TQM in Private Secondary Education in Mauritius. International Journal of Innovation and Research in Educational Sciences. 4 (4), 421 – 432.
Grdzelidze, T. G. (2021). Measuring and improving institutional effectiveness and establishing quality culture at universities through rigorous data collection and weighted indicators (Case of Georgia, Tbilisi State University), INTED2021 Proceedings, pp. 154-163.
Hickman, L. & Mesut, A. (2017). Stakeholder Theory: Implications for Total Quality Management in Higher Education. In Fourth International Conference on Lean Six Sigma for Higher Education, May 25– 26, 105–109. West Lafayette, IN: Purdue University.
International Organization for Migration (2014). Promoting Better Management of Migration in Nigeria: needs assessment in the Nigerian education sector. Abuja, Nigeria: International Organization for Migration
IseOlorunkanmi, J.O., Rotimi, M.E., Adebola, G.O., Lawal, A.I., Henry, N.C. & Adebisi, T. (2021). Challenges in Nigeria’s education sector and the migration of Nigerian postgraduate students to South African universities. Cogent Social Sciences, 7 (1), 1890897. https://doi.org/10.1080/23311886.2021.1890897
Jimoh, K.I. (2019). Training, job commitment and effectiveness of non-academic staff in colleges of education in North-central, Nigeria [Ph.D thesis]. University of Ilorin, Ilorin, Nigeria.
John, I.J. (2012). Role of total quality management in the academic performance of students in secondary schools in Murang’a East District, Murang’a County, Kenya [Unpublished M.Ed thesis]. Mount Kenya University, Kenya.
Johnson, B., Atunde, M.O. & Olaniyi, K.A. (2020). Strategies for improving the quality of education in contemporary Nigeria. Journal of Education, Science, Vocational and Language Research, 3 (1), 272 – 285.
Kaur, S. & Batra, R. (2019). Assessing Faculty Perception towards Total Quality Management of Education Sector In Punjab. International Journal of Recent Technology and Engineering (IJRTE), 8 (3), 7832 – 7843. DOI:10.35940/ijrte.C6034.098319
Kistiani, D.P. & Permana, J. (2019). The Importance of Application Total Quality Management at Higher Education. Advances in Social Science, Education and Humanities Research, volume 400, 177 – 180.
Kreitner, R. & Kinicky, A. (2011). Organisational behaviour. New York: McGraw-Hill.
Leavy, P. (2017). Quantitative, qualitative, mixed methods, arts-based, and community-based participatory research approaches. New York, NY: The Guilford Press
Lussier, R. N. & Achua, C. F. (2015). Leadership: theory, application and skill development. (5th ed.). Minnesota: Thomson South-Western.
Mahamda, M.K. (2019). Implementation of Total Quality Management(TQM) in Palestinian higher education institutions (Birzeit University, An- Najah National University, Al-Quds University) and its relationship to the institutions’ performance. IOSR Journal of Business and Management (IOSR-JBM), 21 (7), 65-82. DOI: 10.9790/487X-2107046582
Migide, E.S. (2018). Total quality management practices on performance of selected private universities in Nairobi City County, Kenya [MBA Thesis]. Kenyatta University, Kenya.
Milenkovska, B. & Novkovska, B. (2019). How to Build Total Quality Management System for Higher Education in a Small Country. UTMS Journal of Economics 10 (2): 227–235.
Mohammed H.J. (2013). Impact degree of the total quality management on the public schools effectiveness in the governorate of Jarash as viewed by the educational supervisors. European Scientific Journal. 9 (4), 180- 193.
Msallam, A.A., Al hila, A.A., Abu Naser, S.S. & Al Shobaki, M.J. (2020). The Reality of Achieving the Requirements of Total Quality Management in University Colleges. International Journal of Academic Management Science Research (IJAMSR), 4 (8), 67-90.
Mubaslat, M.M. & Al-Tarawneh, H.A. (2011). The Implementation of Total Quality Management (TQM) On the Higher Educational Sector in Jordan. International Journal of Industrial Marketing, 1 (1), 1 – 10.
Muhammad, A. & Rashid, Z. (2014). Impact of TQM on teacher’s motivation: Evidence from Pakistan. Information and Knowledge Management, 4 (11), 113- 120.
Mumuni, B.Y. & Gabriel K.A. (2017). Total Quality Management (TQM): A Continuous Improvement Framework for Boosting Higher Education in Ghana. International Journal of Education and Evaluation, 3 (11), 112 – 131.
Murad, A. & Rajesh, K.S. (2010). Implementation of total quality management in higher education. Asian Journal of Business Management 2(1), 9-16
Nardi, P. M. (2018). Doing survey research: A guide to quantitative methods. Routledge.
Neuman, W. L (2014). Social Research Methods: Qualitative and quantitative approaches (7th Ed.). Essex, England: Pearson Education Limited.
Njoku, I. C. (2020). Crisis management strategies and organizational effectiveness of colleges of education in South-eastern Nigeria [PhD Thesis]. University of Ilorin, Nigeria
Northouse, P. G. (2016). Leadership: Theory and practice (5th Ed.). Thousand Oaks, CA: Sage.
Nwankwo, J. (2014). Management in education: Modern approaches in education management. Ibadan: Giraffe Books.
Oduwaiye, R.O., Sofoluwe, A.O. & Kayode, D.J. (2012). Total quality management and students’ academic performance in Ilorin metropolis secondary schools, Nigeria. Asian Journal of Management Sciences and Education, 1 (1), 141-152.
Ogunode, N.J., Jegede, D. & Abubakar, M. (2021). Problems Facing Academic Staff of Nigerian Universities and the Way Forward. International Journal on Integrated Education, 4 (1), 230 – 241.
Ogunnaike, O.O., Borishade, T.T., Adeniyi, S. & Ezeugwa I.C. (2014). An empirical analysis of total quality management and perceived corporate image in higher education management. European Scientific Journal, 10 (22), 236 – 250.
Oladimeji, R.M., Atunde, M.O., Abdulraheem, J.W., Medupin, J.A. Tijani, A.A., Oladejobi, J.O., Rilwan, A.A. & Jesuwaye, O.D.I (2021). Assessment of employment conditions in the library workplace: A comparative study of public and private universities in Kwara State, Nigeria. AU-eJournal of Interdisciplinary Research (AU-eJIR), 6 (2), 58 – 69. http://www.assumptionjournal.au.edu/index.php/eJIR
Rakesh, C. & Shabarisha, N. (2013). The impact of total quality management on banks and workers performance: a case study. International Journal of Research in Commerce & Management, 4 (9), 128 – 131.
Samanhyia, S., Arhin-Larbi, L., Adusei, C. & Donbesuur, F. (2014). Assessing the educational quality gap in Ghana evidence from the Ashanti region. International Journal of Economics, Commerce and Management, 2 (11), 1-15.
Todorut, A.V. (2013). The need of Total Quality Management in higher education. Procedia - Social and Behavioral Sciences, 83, 1105 – 1110.
Qassim, U. (2017). The Implementation of TQM in Higher Education Institutions in Saudi Arabia: Marketing Prospective. Global Journal of Management and Business Research: A Administration and Management, 17 (1), 1 – 9.
Ravindran, N. & Kamaravel, R.K. (2016). Total quality management in education: Prospects, issues and challenges. Shanlax International Journal of Education, 4 (2), 58 - 65
Sanz, R. (2018). Education and migration: An assessment of the types and range of IOM’s education and vocational training projects. Geneva, Switzerland: International Organization for Migration
Van Bouwel, L., & Veugelers, R. (2013). The determinants of student mobility in Europe: The quality dimension. European Journal of Higher Education, 3(2), 172–190.https://doi.org/10.1080/21568235.2013.772345Yaro
Zubair, S.S. (2013). Total Quality Management in Public Sector Higher Education Institutions. Journal of Business & Economics, 5 (1), 24-55
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2023-06-30
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